Practice Charter
We want you to get the best from our services but we also have some expectations from you. Our charter sums up this contract:
We Will
- Treat you as a partner in the care you receive
- Following discussion, provide the most appropriate treatment
- Give you full information about our services
- See emergency cases and all babies on the same day
- Provide a range of appointments including telephone and e-Consultations
- Try to ensure that you wait no more than 20 minutes to see a doctor or nurse unless there are problems about which you will be kept informed.
We ask you to
- Ask us if you do not understand your care plan or treatment given
- Attend your New Patient Health Check
- Be on time for your appointment
- Do not miss your appointment without informing us in good time
- Tell us about any changes in your name, address or telephone number
- Request Out of Hours care only when it is an emergency
- Not request home visits unless it is impossible to get to the surgery
- Allow 2 working days for repeat prescriptions